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| About
our mortgage services |
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| The
Financial Services Authority (FSA) |
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FSA is the independent watchdog that regulates financial services.
It requires us to give you this document. Use this information to
decide if our services are right for you. |
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| Whose
mortgage do we offer? |
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We
(can) only offer mortgages from a limited number of lenders. |
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We
can only offer a limited range of mortgages from a single lender. |
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We
offer mortgages from the whole market |
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| Which
service will we provide you with? |
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We
will advise and make recommendations for you after we have assessed
your needs. |
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You
will not receive advice or recommendations from us. We may ask some
questions to narrow down the selection of products that we will provide
details on. You will then need to make your own choice about how to
proceed. |
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| What
will you have to pay for this service? |
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A
fee is payable at the outset to cover administration costs and payable
when you apply for a lifetime mortgage or home reversion scheme. We
may also be paid commission from the lender company. |
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No
fee (we will be paid commission from the lender/company). |
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will receive a keyfacts illustration when considering a particular
mortgage which will tell you about any fees relating to it. |
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| Refund
of fees |
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If we charge
you a fee, and your mortgage does not go ahead, you will receive: |
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A
full refund if the lender rejects your application |
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A
refund of £......... if the purchase falls through |
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No
refund if you decide not to take out the mortgage |
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| Who
regulates us? |
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The Mortgage
Explorer is a trading name of The Financial Explorer (Southern)
Ltd. The Financial Explorer (Southern) Ltd is authorised and regulated
by the Financial Services Authority. The Financial Explorer's FSA
register number is 400597.
The Financial
Explorer's permitted business is advising on regulated mortgage
contracts. Arranging (bringing about) regulated mortgage contracts
and making arrangements with a view to regulated mortgage contracts.
You can check this on the FSA's Register by visiting the FSA's website
www.fsa.gov/uk/register/ or by contacting the FSA on 0845 6061234.
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| What
do to if you have a complaint? |
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| If
you wish to register a complaint, please contact us: |
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...in
writing |
Write
to: |
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Louis
d'Espagnac
Chief Executive |
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The
Mortgage Explorer
The Financial Explorer (Southern) Ltd
Charlotte Court
14 Old Milton Road
New Milton
Hampshire
BH25 6DT |
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...by
phone |
Telephone:
01425 627511 |
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If
you cannot settle your complaint with us, you may be entitled to refer
it to the Financial Ombudsman Service. |
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| Are
we covered by the Financial Services Compensation Scheme (FSCS)? |
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We are covered
by the FSCS. You may be entitled to compensation from the scheme
if we cannot meet our obligations. This depends on the type of business
and the circumstances of the claim.
Mortgage advising
and arranging is covered for 100% of the first £30,000 and
90% of the next £20,000 so the maximum compensation is £48,000.
Home reversion schemes are not covered by the FSCS.
For further
information about the compensation scheme arrangements is available
from FSCS.
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| Message
from the Financial Services Authority |
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| Think
carefully about the information before deciding whether you want to
go ahead. If you are at all unsure about which lifetime mortgage or
home reversion scheme is right for you, you should ask your adviser
to make recommendations. Please remember that home reversion schemes
are not regulated by the FSA. |
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